Participants in the GIVIT Programme are required to comply with this policy.
Expressions defined in the GIVIT Programme - Terms & Conditions of Participation have the same meaning in this policy.
- Participants’ Obligations
- 2.1 Participants are reminded that each Participant is participating in the GIVIT Programme on a charitable basis. Accordingly, when participating in the GIVIT Programme, Participants must be courteous and polite in their dealings with one another. This includes being courteous and polite in all communication as well as being punctual when collecting or delivering Items.
- 2.2 It is Participants responsibility to ensure that the collection or delivery of Items is carried out legally and safely.
- Specific obligations for GIVIT Charities
- 3.1 When requesting that an Item be listed on the GIVIT List, GIVIT Charities must ensure that:
- they have a client who genuinely needs that Item now and to their knowledge will not attempt to resell that Item, or it is an Item that will enable the GIVIT Charity to enhance the service they provide to their clients;
- they are asking for an Item that is needed (i.e. the Item will have a significant positive impact on the recipient's quality of life, ability to become self-sufficient or enhance their self-esteem);
- the Item is not already listed on the GIVIT Warehouse, unless the listed Item is not in close proximity or the delivery method is not reasonably achievable for the GIVIT Charity (i.e. the GIVIT Charity requires delivery when the listed Item requires pick up);
- they have the means to safely collect the Item if they indicate they can do so; and
- they have the means to safely store the Item until it is collected or delivered to their client.
- 3.2 GIVIT Charities must test and tag any electrical equipment donated via the GIVIT Portal before providing it to their client.
- 3.3 GIVIT Charities must assess the suitability of any Item for an intended client, including whether the Item is safe.
- 3.4 GIVIT Charity must not request that donated Items be delivered directly to their client. The purpose of this is to protect the anonymity and safety of both the recipient (i.e the GIVIT Charity's client) and the Donor, and to preserve the dignity of the recipient.
- 3.5 GIVIT Charities who request a service on behalf of a client must:
- ensure a safe environment and/or workspace for the service provider and client;
- be satisfied that the service provider is suitably qualified, and in all other respects, fit to provide the service; and
- if required and necessary in the circumstances, obtain the recipient's consent to disclose any personal information of the recipient in order for the service to be provided to them.
- 3.6 GIVIT Charities must not select an Item from the GIVIT Warehouse unless they can meet the collection, delivery and/or storage requirements, if any, that are stipulated or that are a direct consequence of selecting that Item.
Terms & Conditions
GIVIT Listed Ltd ABN 21 137 408 201 (GIVIT, us or we) is the founder and administrator of the GIVIT Programme. These terms and conditions apply if you wish to participate in the GIVIT Programme. If you do not accept these terms and conditions, then we ask you to refrain from participating in the GIVIT Programme.
A few definitions:
- GIVIT Charities means persons of charities, foundations and non government and government organisations such as housing providers, crisis accommodation facilities and emergency relief centres, community mental health agencies, education provides and groups that provide services to underprivileged or people in need;
- Donors means any person over the age of 18 or a body corporate willing to donate an Item;
- GIVIT List means the list of Items requested by GIVIT Charities;
- GIVIT Portal means the GIVIT List and the Virtual Warehouse or any other donation platform or services provided on our web site - www.givit.org.au;
- GIVIT Programme means the programme whereby Donors donate and GIVIT Charities request and select Items using the GIVIT Portal;
- Items mean the goods and services on the GIVIT List and in the Virtual Warehouse;
- Participant means Donors and GIVIT Charities; and
- Virtual Warehouse means the list of Items that GIVIT Donors have pledged for donation.
2. Amendments to terms and conditions
GIVIT reserves the right to amend these terms and conditions from time to time. Amendments will be effective immediately upon notification on its website. Your continued participation in the GIVIT Programme following such notification will represent acknowledgment by you to comply by these terms and conditions as amended.
3. How the GIVIT Programme works
The GIVIT Programme is designed to connect Donors and GIVIT Charities. There is no agency, partnership, joint venture or employment relationship intended or created by or arising out of the GIVIT Programme. We do not represent or act for either Donors or GIVIT Charities nor do we endorse any Donors or GIVIT Charity. We merely act as a passive conduit for the publication of information about goods and services put up for or requested for donation. We do not assist with the collection or delivery of Items nor do we provide storage facilities for any Item. As a result, the collection or delivery of Items is the responsibility of Participants. It is the responsibility of Participants to exercise caution and practice safe behaviour when participating in the GIVIT Programme.
4. Must be registered
To participate in the GIVIT Programme, Charities must be registered. GIVIT reserves the right to refuse, suspend or end your registration at its sole discretion. While registration is free, it is non-transferrable. We ask that you keep your registration details up to date and that you do not share your registration particulars with any other person (i.e. your log-in details including your password).
As a Participant in the GIVIT Programme, you agree to comply with the following:
- any applicable regulations and laws relevant to your participation including food standards, workplace health and safety, environmental and any approvals or permissions as required;
- if you are a Donor, you must only donate Items that you own;
- if you are a Donor and you are donating an Item that is a service you must ensure you or those persons carrying out the service are adequately qualified to do so;
- if you are a Donor, you will commit to holding any Item you have pledged via the Virtual Warehouse or donated via the GIVIT List for a minimum of 3 weeks;
- you agree not to impersonate any other person while participating in the GIVIT Programme;
- you will not engage in any unsolicited advertising or provide promotional materials in the course of participating in the GIVIT Programme;
- you will only use the GIVIT Portal for charitable purposes;
- you will report any inappropriate behaviour by other Participants to us, including offensive, inconsiderate, intimidating or aggressive behaviour or donated items which have been misrepresented or are intentionally misleading;
- if you are a GIVIT Charity you will respond to any Donor or GIVIT communication within a reasonable time. GIVIT Charities acknowledge that if a Donor has a bad experience while participating in the GIVIT Programme that this may deter them from any future participation in the GIVIT Programme;
- if you are a GIVIT Charity, unless the Donor has otherwise given their express written consent, you will not use any of the personal information of a Donor obtained while participating in the GIVIT Programme for any other purpose other than to arrange for the collection or delivery of an Item. For the avoidance of doubt, this includes storing a Donor's personal information in a database for the purposes of using it to solicit further support or donations from the Donor;
- you must not, at any time, hold yourself or organisation out as being an agent, a representative or an affiliate of GIVIT;
- if you are a GIVIT Charity you will inform GIVIT immediately if there is any change to your working arrangements or contact information, or if you cease to represent or be employed by the charity, foundation or non government organisation you acted for while participating in the GIVIT Programme;
- if you are a GIVIT Charity you will not request Items which are on the Prohibited List. (See Below)
- if you are a Donor, you will not donate Items that:
- are on the Prohibited List.;(See Below)
- you know to be unsafe;
- are not in a reasonable condition;
- are not fit for the purpose that they are intended to be used; and
- you do not own;
- Donors will not include or add any other Item(s) which were not part of their original donation to the Virtual Warehouse or originally requested by the GIVIT Charity on the GIVIT List without our express written consent;
- if you are a Donor, you acknowledge that if on inspection of a donated item, the GIVIT Charity does not deem it suitable for their intended client, they are under no obligation to collect or take delivery of the Item. Nor will you will insist that collection or taking delivery of an Item (or any part thereof) is conditional upon taking and/or disposing of any items, or any part of the Item that the GIVIT Charity, upon inspection is not willing to take;
- your participation is not for an improper purpose nor is your participation in the GIVIT Programme illegal or prohibited by laws which apply to you;
- the GIVIT Portal may not be available at all times or at any specific time(s);
- we do not undertake to retain records of specific donations made;
- if you download any material from the GIVIT Portal, we are not liable to you for any loss or damage, however caused, arising from the downloading or subsequent use of the downloaded material. You may not adapt, reproduce, store, distribute, transmit, print, display, publish or create derivative works from any material on the GIVIT Portal;
- you may not use our trade mark or represent that you are affiliated with GIVIT without our express written consent; and
- we may withdraw any Items that Donors pledge to the Virtual Warehouse or any requests GIVIT Charities add to the GIVIT List at any time, at our sole discretion. We are under no obligation to notify Participants if we withdraw an Item or a request.
6. No liability, representations or warranties
- You agree that we will be under no liability to you in respect of any loss or damage (including indirect, special or consequential loss or damage) which may be suffered or incurred by you or which may arise directly or indirectly in respect of Items donated using the GIVIT Portal or in respect of a failure or omission on the part of another Participant to carry out and/or complete a donation.
- You release us against all actions, claims and demands (including the cost of defending or settling any action, claim or demand) which may be instituted against us arising out of a failure by us to comply with these terms and conditions or a failure by a Participant to carry out and/or complete a donation or satisfy the requirements of a donation.
- You acknowledge that we make no representation as to the ownership of title in Items or their suitability, quality or safety nor warrant any representations made by the Participants including their ability to complete a donation caused by the GIVIT Programme.
- Our website may contain links to other websites. Those links are provided for convenience only and may not remain current or be maintained. You acknowledge that we are not responsible for the content or privacy practices associated with linked websites. Our links to other websites should not be construed as an endorsement, approval or recommendation by us of the owners or operators of those linked websites, or of any information, graphics, materials, products or services referred to or contained on those linked websites, unless and to the extent stipulated to the contrary.
7. Emergency response relief mode (hereinafter referred to as “Emergency Mode”)
In the event of an emergency (e.g. bushfires, floods or other natural disasters) we may initiate Emergency Mode for such period as determined by GIVIT. During Emergency Mode there will be a dedicated section in the GIVIT Portal to respond to such emergency, with an emergency specific GIVIT List, and the following further terms and conditions apply regarding Emergency Mode.
- (New Items only) Donors must only donate new Items requested on the emergency GIVIT List. This is a necessary requirement, as in an emergency GIVIT Charities may not have time to check that Items are safe and of appropriate quality.
- (Delivery Only within 48 hours): Donors must only donate Items that can be delivered to the relevant delivery point within 48 hours of making the donation, or that meets the delivery window specified within the request for an Item.
- (Unappropriated donations) If there are any unappropriated donations at the conclusion of an Emergency Mode, GIVIT may apply these donations (whether it be Items and/ or cash) to the GIVIT Programme.
8. Cash donations
- (Cash donations) Donors may, in addition to donating Items, donate cash to GIVIT to purchase Item/s on the GIVIT List or on an Emergency GIVIT List. Whilst Donors may choose to donate cash towards Item/s on the GIVIT list or toward Item/s on a particular emergency GIVIT List, Donors may not specify a particular Item/s that such donation shall be used to procure. All cash donated for the purposes of meeting an Emergency GIVIT List will be used for the purposes purchasing Items requested as a result of the relevant emergency. Should the cash donated exceed the amount necessary to procure the requested items, clause 7 (c) shall apply. Donors may also make Cash donations for the purpose of assisting GIVIT meet its running costs.
- (Refund Policy): No refunds shall be made for cash donations.
- All cash donations shall be processed in Australian Dollars (AUD).
- Security: When donating cash to GIVIT your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology. If you have any questions regarding our security policy, please contact our customer support centre at firstname.lastname@example.org. For further detail regarding the protection and rentention of your personal details please refer to our Privacy Statement.
9. Governing law
These terms and conditions are governed by the laws in force in Queensland.
The Prohibited List
We seek essential items for people in need.
GIVIT managers will always use exercised judgment in allowing or inhibiting certain listings (including requests and Items listed in GIVIT's Virtual Warehouse). GIVIT has the right to refuse any requests or Items being donated via the GIVIT Programme.
The following Items must not be requested or donated via the GIVIT Programme:
- Bills and debts
- Digital downloads
- Drugs of any kind (including prescribed or over the counter), drug-like substances and drug paraphernalia
- Gift cards that can be exchanged for alcohol or cigarettes
- Government documents
- Hazardous or restricted items
- Human parts
- Illicit, inappropriate or pornographic material (in books, videos etc)
- Lost or stolen property
- Any electrical equipment with removed serial numbers and/ or without a manual (unless with GIVIT's express written consent)
- Lottery tickets
- Medical devices and equipment (unless with GIVIT's express written consent)
- Baby/ Child furniture and equipment that does not fit with current Australian Standards. See Product Safety Australia website.
- Recalled items
- Motor Vehicles and Caravans, or any item requiring exchange of Registration
- GIVIT Listed of PO Box 3061, Newstead, QLD 4006 and its related and associated bodies corporate (us, we, our) maintain a policy of strict confidence concerning your (you, your) personal information This Privacy Statement details how we generally manage your personal information and safeguard your privacy.
- This Privacy Statement has been developed in accordance with the Commonwealth Privacy Act 1988 (Privacy Act).
- The Privacy Statement applies to the collection, storage, use and dissemination by us of your personal information.
- Access to our website (www.givit.org.au) (referred to in this Privacy Statement as the Site) is conditional on your acceptance of the terms of this Privacy Statement.
- Although we will comply with this Privacy Statement in respect of information provided to us by persons under the age of 18 years, those persons must obtain the consent of a parent or guardian prior to using the Site and the parent or guardian will be responsible for appropriately supervising the person's use of the Site.
1. GIVIT Donors and supporters.
GIVIT is committed to protecting the privacy and confidentiality of our Donors and supporters.
Privacy and our Supporters
We never rent, sell, lend or give away our GIVIT list recipients' personal information or any other personal information collected from any of our activities. We only collect personal information that is necessary for our work. The information we collect may include your name, address, email address, telephone number, payment information about any monetary donation/s, and any communications you have with us.
How do we Use Your Personal Information?
The information we collect is used to:
(a) process donations and registrations
(b) issue receipts
(c) facilitate a delivery or pick up of an item that you have donated
(d) respond to your comments or questions
(e) provide follow up information about GIVIT's work or your donated item
(f) to enhance your use of and/or improve the website
(g) to allow the functions and services offered on the website to be provided to you; research the GIVIT community’s attitudes
(h) seek your ongoing support, or
(i) for internal reporting purposes.
We do pass on limited personal information of GIVIT Item Donors, to the GIVIT Charity who has selected the donated item. The GIVIT Charity must only use that information for the limited purpose of facility pick up/delivery of the item.
Other than mentioned in the paragraph above, we do not pass on GIVIT Donors and/or supporters' names or personal information to any other third parties (unless required by law), or publish them on our website without explicit Donor permission (unless required by law).
If you have made a monetary donation to GIVIT and have received a receipt for taxation purposes, by law we must keep a record of your details for seven years.
2. GIVIT Charities and their clients
Protecting the privacy and confidentiality of the people we help is critical in preserving dignity and providing respectful and safe assistance. Protecting the privacy and confidentiality of the employees, and agents of the Charities who serve those people is also essential. In some cases the organisations supported by GIVIT will not wish for their details to be disclosed - in which case, this information shall also be protected.
How do we Use Your Personal Information?
GIVIT Charities personal information is collected and used by GIVIT, only with the GIVIT Charities consent, in order to provide the best possible assistance and:
(a) To assess if you, and the organisation you represent, meet GIVIT eligibility criteria for registering as a GIVIT Charity;
(b) For the purposes of facilitating a pick up or delivery of an item that has been donated - in which case limited information is provided only to the GIVIT Donor;
(c) to enhance your use of and/or improve the website;
(d) to allow the functions and services offered on the website to be provided to you;
(e) For internal reporting purposes;
(f) To continuously develop and improve GIVIT services;
(g) To assess the effectiveness of GIVIT services; and
(h) To assess the need in the GIVIT community and communities into which GIVIT may expand
GIVIT Charities information is never disclosed to other organisations or individuals without the Charity's consent (and if appropriate the consent of the organisation they are representing), unless we are required to do so by law.
Any personal information that GIVIT may collect in relation to a Charity’s client (which is not generally required for GIVIT services) shall not be disclosed without their express consent. Further, we insist that GIVIT Charities do NOT disclose their client's personal information to GIVIT Donors.
When you visit the website the server may attach a "cookie" to your computer's memory. A "cookie" assists us to store information on how visitors to the website use it and the pages that may be of most interest. This information may be used to make assumptions about who uses your computer and to provide users of your computer with information that we think may interest the users of your computer. However, this information is not linked to any personal information you may provide and cannot be used to identify you. You should be able to configure your computer so that it disables "cookies" or does not accept them.
4. Use and disclosure of information
We will not disclose information that personally identifies you to any third party other than as set out in this Privacy Statement in respect of which you have provide the information to us.
We may provide certain information about you including your personal information to our related bodies corporate.
5. Access to your personal information
If you wish to access your personal information held by us, you may contact us (see below) to see what it is and if it is up to date. This will be subject to any exemptions allowed under the Privacy Act.
6. Accuracy of your information
All reasonable steps are taken by us to ensure that your personal information held by us is accurate, complete and up to date. If you believe that any of your personal information is inaccurate, please contact us (see below) and we will take all reasonable steps to correct it within 14 days.
7. Third Parties and your information
We will only collect, store, use or disseminate information that personally identifies you as set out in this Privacy Statement unless we are required to protect our rights or property (or those of any third party), or to avoid injury to any person, by law.
Although the GIVIT website may link directly to websites operated by third parties (Linked Sites), you acknowledge that Linked Sites are not operated by us. We encourage you to always read the applicable privacy statement of any Linked Site on entering the Linked Site. We are not responsible for the content or practices of the Linked Sites nor their privacy policies regarding the collection, storage, use and dissemination of your personal information.
8. Your consent
By your use of the website or your participation in any service or promotion you consent to the collection, storage, use and dissemination of your personal information in accordance with this Privacy Statement and as otherwise permitted under the Privacy Act.
9. Storage and security
We will use all reasonable endeavours to keep your personal information in a secure environment, however, this security cannot be guaranteed due to the nature of the internet. These measures are designed to assist in your personal information not being accessed by unauthorised personnel, lost or misused. If you reasonably believe that there has been an unauthorised use or disclosure of your personal information, please contact us (see below).
10. Variation and consent to variation
We may at any time vary the terms of this Privacy Statement. You should check this Privacy Statement regularly so that you are aware of any variations made to this Privacy Statement. You will be deemed to have consented to such variations by your continued use of the website following such changes being made.
11. Contacting us
If you wish to access your personal information, have a complaint if you believe your privacy has been breached, or wish to update your details, please contact our Privacy Officer
(a) by post addressed to the Privacy Officer, GIVIT, PO Box 3061, Newstead, QLD 4006; or
(b) by email to email@example.com