What is GIVIT?
GIVIT is a national not‑for‑profit donation management organisation that connects people and corporates who have something to give with frontline service providers supporting people in need.
We work with charities, schools, churches, local councils and government agencies to source donated goods, services and vouchers in a way that is targeted, transparent and efficient. Rather than collecting unrequested items, GIVIT ensures donations are matched to real, verified needs so support reaches the right people at the right time.
Our platform is free to use and widely adopted across the community services sector to reduce waste, avoid duplication and ease the burden on frontline organisations.
How does GIVIT benefit our organisation?
GIVIT helps your team support clients fast, free and with dignity by providing access to donated goods, services and vouchers matched to real, immediate needs. This means frontline staff can spend less time trying to source support or stretch limited brokerage, and more time focusing on their clients and delivering your core services.
GIVIT is a cost‑neutral, high‑impact tool that enhances client outcomes, while reducing pressure on your team and resources.
Why am I being contacted?
You’ve been contacted because your organisation is already using GIVIT to support clients. Members of your team are registered on the platform and are requesting and receiving donations as part of service delivery.
In many organisations, GIVIT is used at a frontline or program level, meaning senior leaders may not always be directly involved in its day‑to‑day use. This review is seeking your awareness and endorsement of its continued use.
Is my organisation eligible to register with GIVIT?
GIVIT is available to registered charities, ACCO’s, schools, churches, local councils and government agencies that provide direct support to people in need. If your organisation delivers frontline services and can verify client needs, you are likely to be eligible to access the platform.
In some circumstances—such as during disaster response and recovery—GIVIT may allow temporary registration of community organisations that do not meet standard eligibility requirements but are providing essential support. In these cases, additional verification processes apply.
If you’re unsure about eligibility, please contact us and we can confirm whether GIVIT is suitable for your organisation.
What is involved in the review?
The registration review is a standard governance check of your organisation and its use of GIVIT. This includes confirming:
- Eligibility
- ABN status
- ACNC or ORIC registration and reporting status
- Organisation details
- Team member user roles and contact details
- Referee and organisational endorsement
Why is GIVIT seeking organisational endorsement now?
GIVIT is undertaking a routine governance and access review to ensure our records accurately reflect how organisations are using the platform and that leadership awareness aligns with frontline practice.
GIVIT has always required user verification through referees. This review strengthens that approach by ensuring one referee is a line manager and the other is a senior leader with authority to endorse use at an organisational level. This enhances visibility, consistency and accountability, while also providing an opportunity to update records and support more coordinated use of GIVIT across your organisation.
What does endorsement mean?
Endorsement confirms that your organisation is aware of and authorises its staff or volunteers to use the GIVIT Platform as part of their role. It does not change how your teams currently use GIVIT—it is simply a formal acknowledgement to supports good governance and oversight.
As part of this process, line manager referees help ensure your organisation retains appropriate visibility and control over who has access to the GIVIT portal.
What if my organisation is no longer eligible?
If your organisation no longer meets GIVIT’s eligibility requirements (for example, due to a cancelled ABN or overdue reporting), access to the Portal may be suspended or withdrawn.
If your status changes in the future and eligibility is restored, you are welcome to reapply at any time.
Will access be impacted if I do not respond to the request for endorsement?
Yes. To support continuity for frontline teams, GIVIT is conducting this review in stages.
If your organisation has been contacted, your team’s access has been temporarily limited to managing existing (new requests and access to the online warehouse are restricted). Full access will be restored once endorsement is received.
The sooner both referees respond, the sooner your team can return to fully utilising GIVIT to support people in need.
If endorsement is not completed within the timeframe outlined in your email, your organisation profile and all user access will be automatically deactivated.
What happens if my organisation is deactivated but we want to be reinstated?
You can be reinstated at any time, provided your organisation still meet eligibility requirements.
Simply contact registrations@givit.org.au, and we can resend the endorsement request. All existing request data will remain securely stored and will be accessible once your organisation is reactivated.
I’m not the right person to provide endorsement—what should I do?
Please email registrations@givit.org.au with the details of the appropriate senior leader or authorised representative (e.g. a Director, CEO or program lead).
If you’re unsure who this should be, we can help identify the right person.
Why am I receiving multiple emails to provide endorsement? Can I approve everything at once?
Each user must be individually verified as part of the review, including nomination of a line manager and a senior leader for endorsement.
If your organisation has multiple users, you may receive multiple emails. At this stage, approvals cannot be processed in bulk, as each user’s access must be validated individually for governance purposes.
How does GIVIT ensure our organisation’s and clients’ information is secure?
GIVIT takes data security and privacy seriously. We protect information relating to your organisation and the people you support through robust systems and processes.
We only collect the information necessary to deliver our services and manage access. Access is restricted to authorised users, and security measures such as two‑factor authentication (2FA) are used to protect the portal. We also regularly review our systems and practices to maintain strong data protection and governance standards.
You can view GIVIT's Privacy Policy here.
What action is required by our organisation?
To support GIVIT’s governance and compliance processes, your organisation is required to endorse its use of the GIVIT platform and confirm authorised users.
Please follow the instructions provided in the email from GIVIT.
As part of this process:
- The active team member will nominate a senior leader within your organisation
- This senior leader will be asked to complete a short form to:
-
-
Confirm the organisation’s use of the GIVIT platform
-
Review and verify key organisational details held by GIVIT
-
Confirm that nominated staff are authorised to use the platform
-
Review and accept GIVIT’s Terms of Use and Prohibited List
-
Provide formal endorsement on behalf of the organisation
-
Once the Senior Leader has completed this step, GIVIT will finalise the verification process. No further action is required unless we contact you for additional information.
We are a government agency — are we allowed to accept donations?
GIVIT does not require your organisation to directly accept or manage donated goods. Instead, your agency acts as a conduit, with authorised frontline staff placing requests on behalf of clients for essential items, services or vouchers that fall outside the scope of existing supports.
Many government agencies and service -including Child Safety service centres, schools, hospitals and housing services—already use GIVIT in this way to support people in need.
GIVIT then sources and facilitates these items in a controlled and transparent way. For example, vouchers can be purchased and provided directly to the recipient in digital form, removing the need for government staff to handle or distribute donations. A secure record of what is requested, what is provided, and to whom is maintained within the GIVIT portal, supporting audit, accountability and governance requirements.
This approach ensures support is delivered fast, free and with dignity, while aligning with government policies and maintaining appropriate oversight.
I didn’t know my staff were using GIVIT, why is this?
That’s not uncommon. In many organisations, GIVIT is used at a frontline or program level to support immediate client needs, so senior leaders may not always be directly aware of day‑to‑day use. This review is designed to increase visibility and ensure organisational awareness aligns with how GIVIT is being used in practice. It also provides an opportunity to confirm that access is appropriate and to support more consistent, coordinated use across your organisation.
If your organisation has multiple programs that could benefit from access to GIVIT, now is a great time to extend use more broadly. We recommend setting up a separate GIVIT profile for each program to support clear oversight and reporting. If you’d like to explore this further, we can provide an information session for your team—please contact info@givit.org.au to arrange a visit or virtual session with a member of our Engagement team.
Who can I contact for further information?
If you have any further questions about the review or endorsement process, please email registrations@givit.org.au and a member of the GIVIT team will be happy to assist.